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Student Complaint Process

The University of Illinois at Chicago is committed to respecting all members of the University community and providing a quality educational experience for all students. Further, federal regulations require institutions of higher education to disclose information for filing complaints. The information below is intended to provide both institutional and external contact information to current and prospective students.

Academic Concerns

Students are encouraged to contact their college office to seek advice. The Student Handbook, the undergraduate catalog, and the graduate catalog provide guidance on campus-level policy.

If complaints cannot be resolved at the college level or with the help of Student Ombuds Service (see below), the formal mechanism to register student complaints is through the Student Academic Grievance Procedures. They define an administrative process through which students may seek resolution of complaints or grievances regarding academic standing during their enrollment at UIC. Examples of complaints addressed by this process include but are not limited to grade disputes and program dismissals. Note that these procedures may not be used for decisions made as a result of the Student Conduct Process, described below.

Other Complaints

If a complaint cannot be resolved within the college or the student prefers to speak to someone outside of the college, students have access to several services within the Office of the Dean of Students (DOS). The Student Ombuds Service within the Office of the Dean of Students provides an impartial advocate for fairness who investigates student complaints. The Ombudsperson may serve as a counselor, go-between, mediator, or informal fact finder. Some of the matters which may be addressed by this service include grade disputes / grievance procedures, student record errors, billing / financial issues and registration problems.

The Student Conduct Process within the Office of the Dean of Students is also available to any student, university employee, or community member with a complaint about a UIC student. They can file a student incident report or academic integrity incident report form regarding possible violations of the University Standards of Conduct.

The Office for Access and Equity strives to increase access to employment, programs, and services in an environment free of unlawful discrimination and harassment. As part of the Office of the Chancellor, the Office for Access and Equity (OAE) is the office charged with reviewing and addressing complaints of harassment and/or discrimination. This includes sex discrimination, sexual misconduct, sexual harassment and retaliation. Students may file a complaint internally using the established reporting process on the OAE website.

UIC is committed to maintaining a barrier-free environment so that individuals with disabilities can fully access programs, services, and all activities at UIC. Students with complaints or concerns about accessibility issues on campus can submit an Online Report of UIC Accessibility Issues available at the UIC Disability Resources website. The Disability Resource Center (DRC) receives these reports and follows up with different units on campus based on the nature of the complaint. If the student experiences discrimination based on disability it should be reported directly to the Office of Access and Equity (OAE).

External Resources

If a student's complaint cannot be resolved by the University, a complaint may be filed with the Illinois Board of Higher Education, which regulates higher education institutions in Illinois, through their Complaint System; or the student may contact the Higher Learning Commission (HLC), UIC's regional accrediting agency, through their Complaint Process.

Online Education Complaint Resolution

Students enrolled in Online or Distance Education courses are encouraged to contact their respective college office to seek advice. Since the University of Illinois at Chicago has been approved as an institutional participant in the State Authorization Reciprocity Agreement (SARA) initiative by the National Council for State Authorization Reciprocity Agreements (NC-SARA), students enrolled from participating SARA states, as indicated by the State Authorization webpage, follow the SARA Complaint Resolution Process. Such students may contact the Illinois Board of Higher Education (the Illinois SARA portal agency) with complaints that were not resolved through the student campus complaint procedures described above by accessing the IBHE online complaint system.

Students enrolled in programs in states outside of SARA contact their own state agencies with complaints that were not resolved through the student UIC campus complaint procedures described above. Online students with questions about complaint procedures may also contact UIC Extended Campus at onlineinfo@uic.edu or at (312) 355-0423. Listed below are the state agencies for states or U.S. territories not currently participating in SARA.

California

California Bureau of Private Postsecondary Education

PO Box 980818
W. Sacramento, CA 95798-0818
bppe@dca.ca.gov
http://www.bppe.ca.gov/forms_pubs/complaint.pdf

Florida

Florida Commission on Independent Education

325 W. Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
Commissioner@fldoe.org
http://www.fldoe.org/cie/complaint.asp

Massachusetts

Massachusetts Board of Higher Education

One Ashburton Place
Room 1401
Boston, MA 02108
http://www.mass.edu/forstudents/complaints/complaintprocess.asp

New Jersey

New Jersey Commission on Higher Education

PO Box 542
Trenton, NJ 08625
https://www.state.nj.us/treas/highereducation/contactus.shtml

New Jersey Department of Labor and Workforce Development

1 John Fitch Plaza, PO Box 110
Trenton, NJ 08625-0110
schoolapprovalunit@dol.state.nj.us
Conflict Resolution Questionnaire

New Jersey Division of Consumer Affairs

124 Halsey Street
Newark, New Jersey 07102
http://www.njconsumeraffairs.gov/Pages/File-a-Complaint.aspx

New York

New York Office of College and University Evaluation New York State Education Department

5 North Mezzanine
Albany, NY 12234
ocueinfo@mail.nysed.gov
Student Complaint Procedures

New York State Department of State Division of Consumer Protection Consumer Assistance Unit

5 Empire State Plaza, Suite 2101
Albany, New York 12223-1556
Student Complaint Procedures

Puerto Rico

Puerto Rico Council on Higher Education

PO Box 1900
San Juan, PR
00910-1900
Phone: 787.641.7100

Puerto Rico Department of Justice

PO 9020192
San Juan, PR
00902-0192

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